Minister Dr Timilsina directs NTA to ensure quality, reliable services
Kathmandu, Oct 16: An annual report of the Nepal Telecommunications Authority (NEA) for the fiscal year, 2082/83 BS (2024/25) was handed to Minister for Information and Communications, Dr Bikram Timilsina on Friday.
NTA chair Arjun Ghimire submitted the report before the Minister. Receiving the report, Minister Dr Timilsina directed the NTA to ensure reliable and quality service.
The report stated that in the fiscal year, 2082/83 BS, the teledensity (voice services) reached 104.16 percent on the basis of the population. Likewise, the density of broadband services reached 148.64 percent.
Among the broadband services, the density of fixed broadband stands at 53.55 percent, 2.57 percent for 3G and 92.52 percent for 4G, taking the total density to 95.09 percent.
Last fiscal year, there were 339 complaints related to internet service and 96 complaints related to voice service.
In terms of revenue, the market share of voice services declined from 82.16 percent in the fiscal year 2077/78 to 73.79 percent in fiscal year 2081/82. Conversely, the share of internet and network services has risen from 17.84 percent to 26.21 percent.
In terms of market share of major service providers, in the fiscal year, 2077/78 BS, Nepal Telecom held a 46.87 percent share of voice service revenue, while Ncell held 53.12 percent, while by the fiscal year 2081/82 BS, Nepal Telecom’s share rose to 50.81 percent. Ncell Axaita’s share fell to 49.19 percent.
Similarly, in the fiscal year 2082/83 BS, one new license was issued each for internet (including email) services and basic telecommunication services.
During the given fiscal year, the NTA carried out monitoring of 33 service providers which include 29 internet service providers, three network service providers, and one VSAT service provider of five new service providers (on the basis of complaints). Actions against such service providers were forwarded accordingly.
Towards infrastructure expansion, to date, 2,248.44 kilometers of optical fibre have been installed along the superhighway by mobilising the Rural Telecommunications Development Fund. An additional 220.99 kilometers were expanded during the fiscal year, 2082/83.
Over Rs 3.17 billion in royalties, Rs 1.68 billion for the Rural Telecommunications Development Fund, and more than Rs 3.91 billion in frequency fees have been deposited into the government coffer.

